Privacy policy

Last updated: 13 August 2026

Dealnexus respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.

1. Who We Are

Dealnexus is operated by DEALNEXUS LTD, trading as Dealnexus.

Company number: 17327008
Website: https://www.dealnexus.co.uk
Email: dealnexusltd@gmail.com
Registered address: 49 Ireton Road, Leicester, LE4 9ER, United Kingdom

DEALNEXUS LTD, Ltd is the data controller responsible for personal information collected through the Dealnexus website.

2. Information We Collect

Depending on how you use our website, we may collect:

Information You Provide

Your name;
Billing and delivery addresses;
Email address and telephone number;
Account login details;
Order and transaction information;
Messages, product reviews and customer-service enquiries;
Marketing preferences; and
Information you provide when entering a promotion or competition.

Payment Information

Payments are processed securely by third-party payment providers. We do not normally receive or store your complete debit or credit card details.

Information Collected Automatically

When you use our website, we may collect:

IP address;
Browser and device type;
Operating system;
Time zone and approximate location;
Pages and products viewed;
Referring website or search terms;
Website interactions and shopping activity;
Cookie identifiers; and
Fraud-prevention and security information.

3. How We Use Your Information

We may use personal information to:

Process, fulfil and deliver orders;
Take payments and issue refunds;
Send order confirmations and delivery updates;
Create and manage customer accounts;
Respond to questions, complaints and return requests;
Detect and prevent fraud or misuse;
Maintain the security and operation of our website;
Improve our products, services and website;
Analyse website traffic and shopping behaviour;
Send marketing communications where permitted;
Personalise advertisements where consent is required;
Maintain accounting, tax and business records; and
Comply with legal and regulatory obligations.

4. Our Lawful Bases

Under UK data-protection law, we rely on one or more of the following lawful bases:

Contract: To process your order, payment, delivery, return or account.
Legal obligation: To comply with tax, accounting, fraud-prevention and other legal requirements.
Legitimate interests: To operate and improve our business, answer enquiries, protect our website and prevent fraud, provided your rights do not override those interests.
Consent: For optional marketing, advertising cookies or other activities where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Marketing Communications

We may send marketing emails if you have agreed to receive them or where otherwise permitted by law.

You can unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email; or
Contacting us at dealnexusltd@gmail.com

You may still receive essential service messages relating to an order, account, return or customer-service enquiry.

6. Cookies and Similar Technologies

We use cookies and similar technologies to:

Operate the website and shopping basket;
Remember your settings;
Keep the website secure;
Measure website performance;
Understand how visitors use the website; and
Deliver or measure advertising where permitted.

Non-essential cookies will only be used after obtaining consent where required. You can manage your preferences through our cookie banner. Please read our separate Cookie Policy for more information.

7. Who We Share Information With

We may share relevant personal information with:

Shopify and other website-hosting providers;
Payment processors;
Delivery companies and fulfilment providers;
IT, cloud-storage and customer-support providers;
Analytics and advertising providers, subject to your choices;
Accountants, professional advisers and insurers;
Fraud-prevention and security providers;
Regulators, courts, law-enforcement bodies or public authorities where legally required; and
A buyer, investor or successor if our business is sold or reorganised.

We only provide information reasonably necessary for the relevant service. Service providers must protect the information and may not use it for unrelated purposes.

We do not sell personal information for money.

8. International Transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we use legally recognised protections where required, such as:

UK adequacy regulations;
The UK International Data Transfer Agreement;
The UK Addendum to approved standard contractual clauses; or
Another lawful transfer mechanism.

You may contact us for further information about the safeguards used.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary.

Generally:

Order, invoice and payment records may be retained for up to six years for tax, accounting and legal purposes;
Account information is retained while the account remains active and for a reasonable period afterwards;
Customer-service correspondence is retained for as long as necessary to resolve the enquiry and maintain appropriate records;
Marketing information is retained until you unsubscribe or object; and
Cookie information is retained according to the periods stated in our Cookie Policy.

We may retain information for longer where required by law or in connection with a dispute, investigation or legal claim.

10. How We Protect Your Information

We use appropriate technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online system is completely secure. You are responsible for keeping your account password confidential and notifying us if you suspect unauthorised account activity.

11. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Request access to your personal information;
Ask us to correct inaccurate or incomplete information;
Ask us to delete personal information;
Ask us to restrict how information is used;
Object to processing based on legitimate interests;
Object to direct marketing at any time;
Request transfer of eligible information in a portable format;
Withdraw consent where processing relies on consent; and
Complain to the Information Commissioner’s Office.

Some rights are subject to legal limitations. We may need to verify your identity before completing a request.

You have an absolute right to object to the use of your personal information for direct marketing.

To exercise your rights, email dealnexusltd@gmail.com

12. Complaints

Please contact us first so we can try to resolve your concern.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

13. Children’s Privacy

Our website is not intended for children to create accounts or place orders independently. Purchases should be made by an adult aged 18 or over.

We do not knowingly collect personal information directly from children without appropriate authorisation.

14. Third-Party Links

Our website may contain links to websites operated by other organisations. We are not responsible for their privacy practices. Please review the privacy policy of any external website before providing information.

15. Changes to This Policy

We may update this Privacy Policy when our services, legal requirements or data-processing practices change.

The latest version will be published on this page with a revised “Last updated” date.

16. Contact Us

For privacy questions or requests, contact:

DEALNEXUS LTD, trading as Dealnexus
Email: dealnexusltd@gmail.com
Website: https://www.dealnexus.co.uk
Address: 49 Ireton Road, Leicester, LE4 9ER, United Kingdom